Privacy Policy

Introduction

OUAF ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Information We Collect

• Personal Information: Name, billing/shipping address, email address, phone number.
• Financial Information: Payment details collected via our secure third-party payment gateways (e.g., Razorpay, PayU). We do not store your complete credit/debit card numbers on our servers.
• Technical Data: IP address, browser type, device information, and interactions with our website.

How We Use Your Information

• To process, fulfill, and dispatch your lighting and decor orders.
• To communicate with you regarding your order status, returns, and support queries.
• To send promotional communications (if opted-in) and improve our website experience.

Sharing of Information

We only share your data with trusted third parties necessary to run our business, including:

• Logistics and courier partners for product delivery and return pick-ups.
• Payment gateways for secure transaction processing.
• Legal authorities if required by law to protect our rights or comply with judicial proceedings.

Your Rights

You have the right to access, correct, or request the deletion of your personal data. To exercise these rights, contact our Grievance Officer at connect@ouafliving.com.